Policies

· Commitment to Service Excellence: We prioritize customer satisfaction by providing reliable, prompt, and high-quality HVAC services. Our goal is to exceed customer expectations by addressing their specific needs with tailored solutions.

· Feedback & Complaints: We encourage feedback and ensure that any complaints are addressed swiftly. Our team is dedicated to resolving any issues to the customer’s satisfaction.

Satisfaction Guarantee: If a customer is not satisfied with the quality of our work, we will revisit the job at no additional cost to ensure it meets the expected standard. 

· Adherence to Standards: All services provided by AD Stanley will meet or exceed industry standards for HVAC maintenance, installation, and repair. We use the highest-quality parts, tools, and techniques.

· Continuous Training: Our technicians undergo regular training to stay up-to-date with the latest HVAC technologies and techniques to ensure top-tier service.

· Inspection and Testing: Every HVAC system serviced by AD Stanley is thoroughly inspected and tested to guarantee its performance and reliability.

· Safe Work Practices: AD Stanley adheres to all OSHA guidelines and industry safety standards to protect our employees and customers. Our technicians are trained in safe work practices and follow strict safety protocols on every job site.

· Protective Equipment: We ensure that all team members are provided with and required to use personal protective equipment (PPE) while working on job sites.

· Emergency Procedures: We have clear emergency response procedures in place, ensuring that our team knows how to act quickly and safely in case of accidents or hazardous situations.

Yes, ADSTANLEY offers duct cleaning services to help improve the efficiency of your HVAC system and improve your indoor air quality. Contact us to schedule an appointment for duct cleaning.

· Client Information: AD Stanley respects the privacy of our customers and ensures that all personal and business information provided is handled with the utmost confidentiality.

· Data Security: We follow strict data protection protocols to safeguard our clients’ sensitive information, ensuring it is never shared or misused without consent.

· Non-Disclosure: Our employees and contractors sign confidentiality agreements to protect client information and prevent any unauthorized disclosure of sensitive details.

· Transparent Pricing: We provide clear, upfront pricing for all services, including labor and materials, and will inform customers of any potential changes before proceeding with additional work.

· Payment Terms: AD Stanley offers flexible payment options, including credit, debit, and financing plans, where applicable. Full payment is due upon completion of the work, unless otherwise agreed.

Late Fees: Payments that are not made within the agreed-upon timeframe may incur late fees. Customers will be informed of the late payment terms prior to service. 

· Service Guarantee: AD Stanley offers a warranty on all our maintenance and repair services. Should any work completed by our team require further attention within the warranty period, we will correct the issue at no additional cost.

· Manufacturer’s Warranty: For parts and equipment, we honor the manufacturer's warranty, ensuring that all products we install or repair are covered for the period specified by the manufacturer.

· Exclusions: Our warranties do not cover damage due to misuse, neglect, or improper handling by the customer or third parties.

· Professional Behavior: All AD Stanley employees are expected to maintain the highest level of professionalism while interacting with clients, colleagues, and partners. We promote respectful, courteous, and ethical behavior in all interactions.

· Integrity: Our employees are expected to conduct themselves with honesty and integrity at all times, ensuring that our clients receive only the services they need, without upselling unnecessary products or services.

Non-Discrimination: We maintain a workplace that values diversity, equality, and inclusion. Discrimination or harassment in any form is not tolerated. 

· Emergency Services: AD Stanley provides emergency HVAC services during non-business hours for urgent issues. Customers can contact us via our emergency hotline for immediate assistance.

· Appointment Scheduling: We offer convenient scheduling options for routine maintenance, repairs, and installations. Our team will work with clients to arrange a time that suits their needs and ensure timely service.

· Response Time: We prioritize urgent service requests and strive to respond promptly, typically within [X hours/days], depending on the nature of the request.

· Clear Communication: We ensure clear, open communication with our clients at all stages of the service process, from scheduling to service completion.

· Regular Updates: Customers are kept informed about the status of their HVAC systems, including maintenance schedules, repair progress, and any required replacements or upgrades.

· Post-Service Follow-Up: After services are completed, AD Stanley conducts follow-up communications to ensure customer satisfaction and address any remaining questions or concerns.

· Fair Handling of Disputes: We are committed to resolving any customer disputes in a fair and timely manner. Our team will address concerns and work to find solutions that satisfy both parties.

· Mediation: If an issue cannot be resolved immediately, AD Stanley may offer mediation services to help come to a mutually agreeable resolution.

· Customer Advocacy: AD Stanley works to protect the interests of our customers, ensuring that they are treated fairly and that their HVAC needs are met with professionalism and care.

· Community Support: AD Stanley is committed to contributing to the local community through charitable initiatives, sponsorships, and volunteering.

· Sustainability Practices: We believe in sustainable business practices that not only support our clients but also benefit the environment and the broader community.